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Lines are open Monday-Friday 8am to 8pm, and Saturday 8am to 7pm, excluding holidays.
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To achieve consistent drink quality and prolong machine life routine maintenance is required.
Keeping your machine in top condition is simple and will ensure your drinks are brewed to the highest quality, time after time.
The simple formula for keeping your TASSIMO machine in top working condition is:
Fresh Water + Clean Barcode Reader and Piercer + Regularly Descaled machine = Great Tasting Drinks and Long machine Life.
Clean your machine at least once a week, daily if using milk or chocolate.
Cleaning the TASSIMO machine could not be more simple - insert the Service disc, stored at the back of the machine, and push the button to activate the automatic cleaning cycle. Once done, simply wipe down your machine and barcode reader.
The cup stand, drip tray, T DISC holder and piercer are removable and can be cleaned in the dishwasher.
All coffee machines are susceptible to limescale build-up, which can damage them. Descaling your machine is essential to increase the life of your machine and to get the best quality drinks from it (see the section on descaling).
The piercer can be removed by firmly pressing upwards from the bottom of the piercer. If cleaning has not been performed in a while, it may be difficult to remove.
The piercer disassembles into three parts for easy cleaning either manually or in the dishwasher.
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