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Orders & Deliveries:

Q: How do I track my parcel?

A: Once your parcel is dispatched you will receive an email confirming this quoting a parcel/shipping number. Please use this number on the DPD website at to track your parcel. If you chose Express Shipping please use the DHL website receive an update on the whereabouts of your order.


Q: How do I descale the machine?

A: Please see the instruction videos on our YouTube channel. It is important to follow the instructions exactly, and in particular, when pressing the button to start the process you must press and hold it for 4 to 5 seconds, rather than pressing and immediately releasing as you do to make a drink.


Q: How do I use the discount codes I got for registering my machine?

A: When you register your machine 2 discount codes will appear on the screen. The codes start with BR followed by 7 numbers. We will also email you the codes. To use these codes you need to make sure you are logged into your account and just type the code into the promotions box at the checkout. You can only use 1 code per transaction and you can’t use them in conjunction with any other promotion. Normal e-shop Terms & Conditions apply.

How TASSIMO works