eShop Terms and Conditions

Please read these terms and conditions carefully before ordering any products from us. By ordering any products from us you are agreeing to these terms and conditions.

Last Update September 2018

1. Introduction

1.1 The TASSIMO Home Delivery Service is offered subject to these terms and conditions by Jacobs Douwe Egberts GB Ltd. (“Tassimo”) whose principal office is Horizon, Honey Lane, Hurley, Maidenhead, Berkshire, SL6 6RJ, England, Sales Tax Identification Number GB 117274032, and references to "we", "us", "our" and similar expressions should be read as references to that company.

1.2 References in these terms and conditions to "you", "your" and like expressions means the person or company placing an order with us subject to these terms and conditions.

1.3 The TASSIMO Home Delivery Service sells TASSIMO machines, T DISCs and other beverage-related and TASSIMO-related items ("products") as may be listed from time to time on our website at www.tassimo.co.uk ("our United Kingdom website").

1.4 You can order products for delivery to the United Kingdom using this web site. These terms and conditions will apply to your order for placing an order. This is a site for members of the public to purchase the products. If you are a business wishing to place an order, please contact Jacobs Douwe Egberts GB Ltd at the address on our ‘Contact Us’ page.


2. Terms and Conditions

2.1 Nothing in these terms and conditions affects your statutory rights.

2.2 The way in which we process and protect your data is described in both these terms and conditions and in our published Privacy Policy on our web site. It can be read by clicking here.

3. Prices

3.1 All prices are inclusive of VAT within the United Kingdom where appropriate. All prices are quoted in British pounds sterling (£ GBP) only.

3.2 The total value of your order including VAT and delivery charges will be displayed on the order confirmation screen. The displayed price is the amount in British pounds sterling (£ GBP) that you will pay.

3.3 Due to the fact that the TASSIMO Home Delivery Service is offered and managed by Koninklijke Douwe Egberts B.V, any payment for an online purchase may constitute an international transaction which may be charged by your bank with additional fees.

3.4 The minimum order we will accept is to the value of £25 (twenty five British pounds sterling) plus delivery charge.

3.5 Prices of the products and our delivery charges will be as quoted on our web site at the point of ordering (subject to revision for errors).

3.6 Our Product prices and delivery charges are liable to change at any time. Any changes made to our Product prices and delivery charges after a Dispatch Confirmation has been sent out to you will not affect any order which you have already placed. A Dispatch Confirmation is explained in more detail at 6.1 below.

3.7 Our web site contains a large number of products and it is always possible that, despite our best efforts, some of the products listed on our web site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product's correct price is less than that our stated price, we will charge the lower amount when dispatching the Product to you. If a Product's correct price is higher than the price stated on our web site, we will normally, at our discretion, either contact you for instructions before dispatching the Product, or reject your order and notify you of such rejection.

3.8 We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation (see 6.1 below), if the pricing error is obvious and unmistakable and could reasonably have been recognized by you as an error.

4. Ordering & Payment

4.1.You can order our products on-line using our web site www.tassimo.co.uk

4.2 Please note, we are only able to accept money off vouchers issued through the TASSIMO Home Delivery Service.

4.3 We will endeavour to deliver all the products you order. In the unlikely event of any product is being out of stock at the time we wish to dispatch your order we will notify you of this and hold your order until the missing item(s) is/are available. We will not deliver any part of your order until all the items you have ordered are in stock and available for delivery to you. This may affect the normal delivery schedule.

4.4 Whilst every effort will be made to ensure that all items shown in our on-line product catalogue are in stock we offer no guarantee of availability and our telephone service and this electronic publication does not constitute an offer for sale capable of acceptance by you submitting an order.

4.5 If ordering on-line, when we receive your order we will automatically send you an e-mail acknowledging of receipt of your order details ("Acknowledgement Email"). This Acknowledgement will be directed to the e-mail address you supplied to us upon placement of your order and is not a guarantee of availability nor acceptance of an offer.

4.6 To ensure your order is dealt with promptly, we require your full, correct address details, including a postcode for an address in the United Kingdom, a day time contact telephone number and your e-mail address (if you have one). If you have a registration card, please also include your TASSIMO Unique Client Number which can be found on the front of your card. The billing address you provide to us must be the same as the billing address you have notified to and registered with your selected credit/debit card company or other payment services provider as this is used to validate your order. We regret that failure to supply the correct details will result in your order being held pending the supply of the correct details.

4.7 Your order will only be processed if full payment details are given.

4.8 We use a third party payment services provider to process payments. Upon placing your order using our web site, the final step in the ordering process will result in your order being handed over to our payment services provider's web site for payment. You may pay using any of the payment methods listed on our payment services provider's page after your order is transferred to their web site for payment.

4.9 Your detailed payment information will be collected at the point you complete your order, however, our your payment will be debited upon order dispatch. In some exceptional circumstances order dispatch may be delayed due to unforeseen circumstances, and in this situation, depending on your payment method, payment debit will occur 3 to 7 days after you placeplacing the order. Debiting your payment does not represent acceptance by us of your order or otherwise commit us to a contract with you. Section 5 of these terms will govern how and when a binding contract is formed between you and us in relation to any order.

4.11 All orders are checked with the relevant payment provider prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given.

4.12 All investigations for order traces will be implemented as soon as possible. Queries need to be directed to our United Kingdom Careline if dialing from within the United Kingdom; you will need to quote your Order Reference Number or your postcode. The careline numbers are listed in section 9 of these terms and conditions.

4.12 All investigations for order traces will be implemented as soon as possible. Queries need to be directed to our United Kingdom Careline if dialing from within the United Kingdom; you will need to quote your Order Reference Number or your postcode. The careline numbers are listed in section 9 of these terms and conditions.

5. How a contract is formed between you and us

5.1 Using our web site:

5.1.1 After placing an order on our web site, you will receive an Acknowledgement Email. This does not mean that your order has been accepted. Your order constitutes an offer to us to buy the product(s) you have ordered. All orders are subject to acceptance by us.

5.1.2 Orders will only be accepted by us upon dispatch of the product(s) you have ordered. We will confirm such acceptance to you by sending you an email which confirms that the order has been dispatched ("Dispatch Confirmation").

5.1.3 The contract will be formed when we send you the Dispatch Confirmation, unless we notify you that we do not accept your order or if you have cancelled it.

6. Delivery

6.1 In normal circumstances your order should be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances. If there are reasons why we believe that delivery may be delayed, we will try to contact you.

6.2 We can deliver as many products as you wish up to 25 kilograms in weight for a one-off single delivery charge.

6.3 We regret we are unable to accept orders for delivery to an address containing a PO Box Number, or from persons placing an order whose address contains a PO Box Number. There may be other types of addresses to which, from time to time, we are not able to accept orders for delivery.

6.4 Subject to section 6.3 above, deliveries will be made to the address that you have nominated. The products will be at your risk from the time of delivery. In the event that you select a business address, we shall be deemed to have delivered the product to its intended recipient by delivering it to the reception area at the business address.

6.5 Standard Delivery Service in the United Kingdom:

Country Delivery Destination Delivery Charge Delivery Lead Times
United Kingdom Mainland £3.99 3 Working Days
Northern Ireland £3.99 3 Working Days
Remote Areas £8.99 4 - 5 Working Days


A "Working Day" any day (other than a Saturday, Sunday or public holiday in the United Kingdom (depending upon where delivery is to be made)).

An additional charge of £5 is applied to the standard delivery charge of £3.99 for each shipment when the delivery location is remote. No free delivery is available to these locations.  Remote is defined as islands and highlands; or a postcode that is difficult to serve; or a suburb/district that is distant, inaccessible or infrequently served. If this additional charge applies, you will be told after giving us your delivery address. 
Postcode Location Delivery Time
HS1-9 Stornoway Isle of Lewis 4 - 5 Business Days
IM1-9 Isle of Man 4 - 5 Business Days
IV1-28 Inverness 4 - 5 Business Days
IV36 Inverness 4 - 5 Business Days
IV40-56 Inverness 4 - 5 Business Days
IV63 Inverness 4 - 5 Business Days
KA27-28 Isle of Arran 4 - 5 Business Days
KW1-17 Golspei 4 - 5 Business Days
PA20-38 Isle of bute 4 - 5 Business Days
PA41-78 Isle of Gigha 4 - 5 Business Days
PH20-26 Aviemore 4 - 5 Business Days
PH31-44 Ivergarry 4 - 5 Business Days
PO30-41 Isle of Wight 4 - 5 Business Days
ZE1-3 Shetland Isles 4 - 5 Business Days


6.6 For deliveries within the United Kingdom mainland and Northern Ireland only, the £3.99 delivery charge is waived for orders placed to the value of £25 or more in a single delivery, up to the maximum weight per single delivery specified in condition 6.2 above. No deliveries are made on Saturdays, Sundays or public holidays in the United Kingdom (depending upon where delivery is to be made).

6.7 Please note if you order from tassimo.co.uk, we can only deliver to a valid address located within the United Kingdom (excluding the Channel Islands, or the Isle of Man or to foreign-based UK military bases or embassies). This does not include foreign-based UK military bases or embassies).

7. Cancellation of order/returns policy

7.1 You have the legal right to cancel your order at any time without reason, subject to sections 7.2, 7.3 and 7.4 below, within the time periods listed in the table below, in each case starting on the day after delivery, provided that the goods you have ordered are not perishable, and are not in a used condition:

Method of ordering Cancellation period

On line using our United Kingdom web site 14 calendar Days

7.2 To cancel an order, you must:

7.2.1 choose one of the following options:

7.2.1.1. Contact the applicable United Kingdom Careline. The careline number is listed in section 9 of these terms and conditions.

7.2.1.2. send us an email to the following address Consumerservice.UK@jdecoffee.com; or

7.2.1.3. fill in the following withdrawal form TASSIMO Order Cancellation Form and send it to the following Consumerservice.UK@jdecoffee.com

7.2.2 return the products to us in the same condition in which you received them and at your own cost and risk, without undue delay and in any event no later than 14 calendar days from the day on which you communicate your wish to withdraw from the contract or receipt of the returns label, whichever is later. You can should return the products to the address given to you in the email in which we acknowledge your wish to withdraw from the contract. Please insert a copy of your delivery note into your return parcel and retain your receipt or proof of postage;

7.2.3 On your request and for your convenience, careline will provide you with a freepost return label to simplify the shipment process and to reduce the return costs you will need to bear to TASSIMO consumers. If you do not want to use the freepost returns label, you will need to bear the cost of returning the shipment.The cost of the return shipment shall be deducted from the amount refunded. We inform you that the return shipment cost deducted is the same amount than the regular shipping cost when ordering;

7.2.4 Until returned, you must take care of the products whilst they are in your possession, as you have a legal obligation to do so.

7.3 If you exercise your right to cancel, subject to sections 7.1 and 7.2:

7.3.1 you will receive a full refund of the price you paid for the products including postage cost you have paid for the delivery of the products to you (return costs shall be paid by you unless you use the freepost returns label we supply); and

7.3.2 we will return your money to you by re-crediting it to the payment method you used to pay for the products without undue delay and in any case within 14 days of the day we have received the products you wish to return or until you supply evidence that you have sent the products back to us, whichever is the earliest. The refunds will be made in British pounds sterling (GBP £).

7.3.3 we are not responsible for the fluctuations in the exchange rate between British pounds sterling (GBP £) and any other currency, and provided we have refunded the same amount in pounds sterling (GBP £) as we charged for the products at the point you ordered them, this will constitute a full refund of the purchase price.

8. Personal Information and Security

8.1 We use an external provider of payment services ( “PSP”) to process payments related to orders for products received through our consumer service.

8.2 If you are ordering using our web site, the last stage in the order process is that details about your order will be passed to our selected PSP. This will be clear from the details presented to you in your browser during the order process. The PSP will ask you to select one of the supported payment methods, and enter relevant details regarding that payment method (for example, if paying by credit card this could include your name and address details, credit card number, expiry date of the card and the security digits on the rear of the card) in order for the payment to be processed.

8.3 When you are using the PSP's web site to enter your payment details, you acknowledge you are using a third party's web site and agree to do so in accordance with the terms and conditions and privacy policy of that web site. Agreeing to such use is a condition of ordering products through either our web site or our United Kingdom Carelines.

8.4 That payment services provider facilitates payment from you to us using the method you select during the order process. Both we and the PSP will collect certain personal data about you during the process of placing an order. We will use that personal data in order to facilitate your order and to perform any contract that may arise between us as a result of your order. By submitting an order, you are consenting to both our PSP and us using your personal data for these purposes. These uses are in addition to any other uses of your personal data that are described in our published Privacy Policy on our web site. It can be read by clicking here.

8.5 To ensure that your chosen payment method is not being used without your consent, we and/or the PSP may validate name, address and other personal information supplied by you during the order process against the appropriate third party databases. By accepting these terms and conditions, you consent to such checks being made.

8.6 We will retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. Our PSP will also retain certain details about your order, which will include some of your personal data, for a reasonable period after you have placed your order. This is in order to allow us to deal with any questions, issues, cancellations or refunds that may be necessary.

8.7 All data provided by you to us as part of the order process will be treated securely and in accordance with the United Kingdom's Data Protection Act 1998 and Regulation (EU) 2016/679.

8.8 Our ordering and payment process is digitally encrypted using SSL technology to transfer your details to our secure server. SSL is the industry standard for secure on-line payment, it provides a high level of protection to you, and to us and our PSP, against fraudulent transactions. We will pass details of your order to our PSP using secure SSL technology.

8.9 Should you have any questions regarding security, please contact our United Kingdom Careline.

9. Customer Service

9.1 We aim to provide you with an excellent service. However should you have any comments or issues with the TASSIMO Home Delivery Service, in the first instance please contact:

By phone: United Kingdom: 0800 032 88 33

9.2 We aim to acknowledge all queries within 3 working days, and deal with complaints within 5 working days. A "working day" is any day (other than a Saturday, Sunday or public holiday in the United Kingdom (depending upon where delivery is to be made))

10. General

10.1 We reserve the right to supplement and amend these Terms and Conditions for any reason at any time. It is your responsibility as a customer to review these on each occasion you access the TASSIMO Home Delivery Service, whether on line using our web site or by telephone using our United Kingdom Carelines.

10.2 We also reserve the right to suspend, restrict or terminate access to the TASSIMO Home Delivery Service for any reason at any time.

10.3 These terms and conditions, and all matters relating to orders using our web site or using our United Kingdom Carelines shall be governed by the laws of England and Wales and the English courts shall have jurisdiction over any disputes.


11. Liability

11.1 Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, any breach of the obligations implied by section 12 of the United Kingdom's Sale of Goods Act 1979, defective products under the United Kingdom's Consumer Protection Act 1987 or any liability which may not otherwise be limited or excluded under applicable law.

11.2 Subject to clause 12.1, we will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories, even if such losses result from our breach: 11.2.1 loss of profit; 11.2.2 loss of business; 11.2.3 loss of opportunity; 11.2.4 loss of savings; 11.2.5 loss of the use of money; 11.2.6 loss of existing or future contracts; 11.2.7 loss of data; 11.2.8 loss of goodwill; and/or 11.2.9 loss of reputation. 11.3 We will not be liable for any theft or loss of or destruction to your products once the products are delivered to your nominated delivery address.

12. Trade Marks & Copyright

12.1 We own all the rights in the designs and information on our web sites, including our web site (www.tassimo.co.uk). You may only print out parts of our web site for the purpose of ordering products on our web site. You must not use the material on any of our web sites for any other purpose.

12.2 "TASSIMO", "KENCO" and "T DISC" are our registered trademarks and other products names featured in our web sites may be registered trademarks belonging to other organisations, and must not be copied or used without their permission.

13. Newsletter Registration

*This voucher is valid for four weeks and entitles you to 10% off one transaction. The voucher cannot be used in conjunction with any other offers. Usual TASSIMO Shops T&Cs apply.

14. Subscriptions

14.1 When you register for a Tassimo ‘Direct’ Subscription on our website you will automatically be signed up to receive deliveries of products in accordance with your subscription offer, from the date you register. Your subscription offer will also be subject to our esShop Terms & Conditions which are available above (as amended from time to time).

14.2 Customers must be at least 18 years old and have a delivery address in the UK. There is a limit of one Tassimo subscription plan per person.

14.3 The subscription will consist of a Tassimo machine and Tassimo drinks (T Discs). The machine and T Discs subscriptions require you to commit to a minimum subscription period of 12 consecutive months.

14.4 You can make changes to parts of your orders or subscriptions, provided you still comply with the terms of the offer accepted by you. Please sign into My Account for details. You will be notified by email that your account has been changed. Any orders that have been processed before the change (including any cancellation) will be dispatched by us.

14.5 If a product within your subscription is out of stock or discontinued, we will notify you via email and ask you to make an alternative choice before your order is processed.

14.6 Subscription offers cannot be used in conjunction with any other offers including discount voucher codes. In the event of a Subscriber wishing to take up any of the non-subscription promotional offers available from time to time, they will be required to place a separate non- subscription order to qualify for that offer.

14.7 You may choose a subscription offer. Current available offers are:

I. Tassimo starter

Machine Tassimo Vivy2 for £ 1
Minimum subscriptions period This offer is conditional on you agreeing to commit to a minimum subscription period of 12 consecutive months
Delivery frequency Delivery will take place every 4 months (equal to 3 delivery’s per 12 months)
Minimum spend £ 120.88 (based on 3 times £ 39.,96 fee (based on £9.99 per month) plus one time £ 1.00 for the Tassimo Vivy2 machine)
Amount of products per year 32 packs of Tassimo Drinks
Payment frequency Every 4 months

II. Tassimo Saver


Machine Tassimo MyWay for £ 1
Minimum subscriptions period This offer is conditional on you agreeing to commit to a minimum subscription period of 12 consecutive months
Delivery frequency Delivery will take place every 3 months (equal to 4 delivery’s per 12 months)
Minimum spend £ 180.88 (based on 4 times £44.97 fee (based on £14.99 per month) plus one time £ 1.00 for the Tassimo MyWay machine)
Amount of products per year 40 packs of Tassimo Drinks
Payment frequency Every 3 months

III. Tassimo Super-Fan


Machine Tassimo MyWay for £ 1
Minimum subscriptions period This offer is conditional on you agreeing to commit to a minimum subscription period of 12 consecutive months
Delivery frequency Delivery will take place every 2 months (equal to 6 delivery’s per 12 months)
Minimum spend

£ 240.88 (based on 6 times £39.98 fee (based on £19.99 per month) plus one time £ 1.00 for the Tassimo MyWay machine)

Amount of products per year 66 packs of Tassimo Drinks
Payment frequency Every 2 months

15. Terminating your Subscription

15.1 Terminating during the Term: if you wish to terminate your Subscription before the end of the 12 month Term, you may do so by contacting our Customer Relationship Centre on 0800 032 88 33 or by emailing to subscriptionsjdecoffee@incontactemail.com. If you terminate within the 12 month contract period, you will be required to pay a Termination Fee. The Termination Fee will be the appropriate Termination Fee for your selected Tassimo subscription plan (which is £90 for the Tassimo Starter Plan, £120 for the Tassimo Saver Plan, £120 for the Tassimo Super Fan Plan). You will not be entitled to a refund for any Monthly fees already paid at the date of termination.

15.2 This does not affect your statutory right to cancel your subscription within 14 days from receipt of the Tassimo machine purchased as part of your Tassimo subscription plan, as set out at 15.8 above.


16. Failed Payments


16.1 If you fail to pay the Termly fee when due, Tassimo will reattempt again until successful for three consecutive days. If payment is still outstanding 60 days after the termly fees was due, Tassimo may treat this as your giving notice of termination. You will have to pay the appropriate termination fee as set out at 15.1 above if the termination takes effect before the end of the Term.


17. After the Term


17.1 After the 12 month Term, your Tassimo subscription plan will automatically roll on. Tassimo reserves the right to continue payments of the initial contractual value on the same a monthly basis until such time as a notification of cancellation (email confirmation sent to Consumerservice.UK@jdecoffee.com) is received. The Tassimo machine is yours to keep.

18. Terms & Conditions for 10+10 Promotion

Register your brewer to receive £10 off each of your first two orders. Minimum £25 + P&P spend per order. 1st voucher valid for 6 weeks from registration. 2nd voucher valid for 4 months from registration.